Question 1

What are symptoms of a UTI?

Accepted Answer

What are symptoms of a UTI?

Pain or burning while urinating
Frequent urination
Feeling the need to urinate despite having an empty bladder
Urine that is cloudy, milky, or has an unusual odor
Blood-tinged urine
New pain in the lower belly area
Pressure or cramping in the groin or lower abdomen

Question 2

Who is at risk of developing a UTI?

Accepted Answer

UTIs are common infections that happen when bacteria enters the urethra and moves into the urinary tract. People assigned female at birth have shorter urethras, making it easier for bacteria to enter. People who have had a UTI in the past, are sexually active, use spermicides, or have gone through menopause are at higher risk for developing a UTI.

The most common type of UTI is a bladder infection (cystitis). Early treatment can help prevent a UTI from progressing to a more serious condition, such as a kidney infection (pyelonephritis).

Question 3

How long does a UTI last?

Accepted Answer

Once you start taking antibiotics, symptoms of a lower urinary tract infection typically resolve within 24 to 48 hours.

Question 4

How is a UTI diagnosed?

Accepted Answer

A UTI can typically be diagnosed based on an evaluation of your symptoms. If your provider thinks something else may be the cause of your symptoms, additional testing may be needed to rule out other health conditions.

Question 5

How is a UTI treated?

Accepted Answer

UTIs are typically treated with antibiotics. Commonly used medications for a UTI may include:

Trimethoprim and sulfamethoxazole (Bactrim, Bactrim DS)
Fosfomycin (Monurol)
Nitrofurantoin (Macrodantin, Macrobid, Furadantin)
Cephalexin
Ceftriaxone

Treatment will be based on a review of your symptoms, medical history, and shared decision-making between you and your provider.

Question 6

Is a UTI a sexually transmitted disease?

Accepted Answer

No. Even though sex can cause a UTI, a UTI is not a sexually transmitted disease or infection. Most UTIs are caused by bacteria from the gastrointestinal tract and most involve E. coli bacteria. These bacteria are normal and common inside your intestines, where they help with digestion without making you sick.

Question 7

Can I get a prescription during my appointment?

Accepted Answer

During your appointment, your provider will evaluate your medical history and symptoms to determine if a prescription is right for you.

Question 8

Are there over-the-counter (OTC) treatments for UTI?

Accepted Answer

Some OTC medications can help manage pain associated with UTIs but will not treat the infection itself. Your healthcare provider can offer guidance on treatment options during your virtual visit.

Question 9

How can UTIs be prevented?

Accepted Answer

The following health practices may help prevent UTIs:

Urinate after sexual activity
Stay well hydrated
Take showers instead of baths
Minimize douching, sprays, or powders in the genital area
Practice good hygiene by wiping from front to back

Question 10

Does cranberry juice help prevent UTIs?

Accepted Answer

Limited evidence suggests that cranberry may help reduce the risk of UTIs by up to 26%.

Question 11

Is UTI treatment online right for me?

Accepted Answer

A telehealth visit may be right for you if you were assigned female at birth and have been experiencing mild UTI symptoms for less than one week.

Online UTI treatment may not be appropriate if you:

Have no symptoms or have had symptoms lasting longer than 7 days
Were assigned male at birth (including those who have had male-to-female sex reassignment surgery)
Are pregnant or nursing
Have a known urinary condition that may cause difficulty with urination
Have had recent urinary surgery
Have a compromised immune system (HIV, lupus, rheumatoid arthritis, cancer, transplant, etc)
Are experiencing vaginal symptoms (itching, irritation, discharge, odor, rash, sores, etc)
Have a known kidney condition

Since some UTI symptoms may be similar to other medical conditions, it is recommended that you seek in-person care if you are experiencing any of the following symptoms:

Symptoms lasting longer than one week
New or unusual pain or tenderness in your upper abdomen, lower back, or sides
Flu-like symptoms (fever greater than 100.4°F or 38°C lasting more than two days, chills, feeling very tired, etc.)
Nausea for more than one day
More than one episode of vomiting

Left untreated, UTIs can progress to more serious conditions like kidney disease. Getting early treatment is essential.

Question 12

What does a discreet virtual care visit entail?

Accepted Answer

Your Virtual Care Visit will include a 20 to 30 minute comprehensive video call with a licensed board-certified nurse practitioner — all from the comfort of your own home. Your provider will ask questions to learn about your symptoms, health concerns, and goals. They will work with you to create an actionable, personalized care plan that may include lab testing, one-time prescriptions, and lifestyle recommendations.

Question 13

What are the age restrictions for virtual visits?

Accepted Answer

At this time, Virtual Care Visits are for patients aged 18 and above.

Question 14

What kinds of providers are available for virtual care visits?

Accepted Answer

Your licensed board-certified nurse practitioners are qualified to prescribe medication, order lab tests, and assess your symptoms and health goals to create a customized care plan for you.

Question 15

Will I get to choose the provider I schedule an appointment with?

Accepted Answer

For scheduled visits, we’ll show you the providers who have availability and are licensed in your state.

On-demand consults will be scheduled with the first available provider that is licensed in your state.

Question 16

Which insurance plans are accepted?

Accepted Answer

Many major insurance plans are accepted. To confirm if your specific plan is accepted, schedule your visit and enter your insurance information to have a payer eligibility check conducted. Before your scheduled appointment, you will receive an email from our partner, OpenLoop, with more details about your estimated costs and insurance eligibility.

Please note: We do not accept Medicare Part B or Medicaid. However, we do accept Medicare Advantage.

Question 17

Are prescriptions covered by insurance?

Accepted Answer

Some prescriptions may be covered by your insurance plan. Please contact your insurance carrier to confirm.

Question 18

If I need a follow-up visit, will I be able to speak to the same provider?

Accepted Answer

If any follow-up care is advised, a certified medical assistant will schedule a follow-up appointment for you. You can speak to the same provider, based on provider availability.  Please note that any follow-up appointments are considered separate from the initial appointment and will come at an additional cost.

Question 19

How will my information be kept private?

Accepted Answer

Our services are HIPAA-compliant and follow privacy guidelines. We use industry-leading technology to ensure your personal information is kept safe and confidential.

Question 20

Can I cancel after I find out the costs?

Accepted Answer

For scheduled consults, you can manage your appointment and cancellations by clicking “Manage Appointment” on your My Everly account. If you need to speak with someone about canceling your appointment, you can also contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *If you do not give at least 24 hours notice before canceling a scheduled visit, you will be charged a $25 no-show fee.

For on-demand consults, If you need to speak with someone about rescheduling your appointment, you can contact Everlywell partner, OpenLoop, at +1 (708) 787-4438, 7 a.m. to 7 p.m. CST, Monday through Friday. *No fee will be assessed for canceling your on-demand consults at this time.

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